Shipping

• All orders are shipped traceable and requires a signature in order to receive the goods.
• Shipments will be sent by a courier of our choice and may vary depending on destination and availability.
• APO/FPO address: delivery is considered complete when tracking shows customs cleared. There will be no reshipping nor refund in case of non-delivery to final destination. Please use a local address instead if possible.

Warranty

• All signs have 1 year manufacturers warranty.
• We will replace neon tubes which are damaged during shipping, however, all damage must be reported within 3 business days of receipt of sign to sales@Neonowe.com.

Refunds/Exchanges

• All returns/exchanges require obtaining a Return Merchandise Authorization (RMA) number. Please email us at sales@Neonowe.com to enquire about eligibility.
• Neon sign damaged during shipping are not refundable, we will send replacements in this case.
• Worldwide orders not received within 45 days are reshipped.
• All sales are final.